Appendix A → FAQs
FAQs
ANSWER: All new Inbound files that have a valid path & file name will land in the Watch Logs' Waiting for Approval tab. All new Inbound files that DO NOT have a valid path & file name will land in the Watch Logs' Discrepancy tab.
A — C
D — F
Files Versus Jobs
QUESTION: What is the difference between Files and Jobs?
ANSWER [Same Clients]: Almost everything done by RoboDX™ is a job. All jobs have a corresponding number identifying that job. A job essentially receives information in some form and then outputs it in some form.
A job is what is doing the moving, processing or communicating. A file is an object being communicated, moved or processed. There are other ways to communicate or process information but only a file can be moved because it is a static object in it's own right.
G — I
J — L
QUESTION: What is the difference between Jobs and Files?
ANSWER: Almost everything done by RoboDX™ is a job. All jobs have a corresponding number identifying that job. A job essentially receives information in some form and then outputs it in some form.
A job is what is doing the moving, processing or communicating. A file is an object being communicated, moved or processed. There are other ways to communicate or process information but only a file can be moved because it is a static object in it's own right.
M — O
P — R
Payment Allocation
QUESTION: What mechanism in ARTrail® determines which account gets paid first?
ANSWER [Same Clients]: If accounts are from the same clients, the oldest account will be paid off first.
ANSWER [Different Clients]: If a consumer's account listings contain multiple clients, the client with the highest level of priority will be paid first. Client priority is set in the Client Profile screen / Financial section / Payment Allocation tab / Priority field. Level options range from 1 - 7, with '1' being the highest (payback) priority a client can have and '7' being the lowest.
ANSWER [Agent Override]: If an agent enters into an agreement with the consumer that must deviate from what is listed above, than the agent will need to place payment allocation instructions in the Remarks field, located in the Make Payment popup of the Consumer Profile screen. This alerts the accounting department to override priority settings when posting a payment.