^{Reconciliation Dashboard | Payments & Adjustments → Exceptions to Review}

Exceptions to Review

The Exceptions section table shows a listing of payment and adjustments as well as any differences in agency versus client balances owed/not yet paid, by Day (current day), Weekly, Monthly or by Custom selection. By default, the Custom tab is the active tab on page load.

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Primary Table

Columnar Definitions for Primary Table

• #: Refers to row number.
• Company: Name of your agency's internal company (in the event agency is comprised of more than one company that is using the RoboDX™ solution).
• Received: Date the file was received.
• Processed: Date the file was processed.
• File Name: Refers to the specific name of the file.
• Job Name: Refers to the job name that specific files are a part of.
• Transaction: Refers to the number of records included in the file.
• Transaction Amount: Refers to the total monetary amount of the Transactions included in the file.
• Exception: Refers to the number of exceptions (i.e., balances that don't add up) within the file. Click on the number link to view the secondary table with the details of the exceptions.
• Amount Sent to Madrone (i.e., Payment Scheduler):
• ReProcess#: When you Reconcile & Post, or do a Manual Post for an exception from the secondary table, you will want to scroll back up to this table (i.e., the Primary table) and click on the Reprocess button so that the correct output is re-adjusted for this file record.

Secondary Table

Columnar Definitions for Secondary Table

• #: Referes to the row number.
• Client Account Number: Client's account number for their account.
• Agency's Status Code: Refers to the code our agency gives an account to reflect it's status.
• Guarantor Name: Name of the person responsible for the account.
• Bad Debt Balance: -----
• Agency's Current Balance: Refers to the amount the client originally assigned minus any payments and adjustments since the assignment date.
• Agency Paid Current Month: Refers to the amount that the
• Charge Amount:
• Transaction Date: Refers to the date the DP (direct payment) or the ADJ (adjustment) was made.
• Difference: -----
• Balance Recon Status: Refers to "balance reconciliation* status. For instance, a status of "Reconciled" means that exception was addressed and reprocessed to Madrone (i.e., payment scheduler).
• DP Amount: Amount consumer paid directly to client, and that client has reported.
• AJ Amount: Amount client has adjusted on consumer account, and that client has reported.
• Check Box: Place a chaeck mark within this check box before clicking on on of the action buttons (i.e., Reconcile & Post, Manual Post or Excel Report).
• #User Remarks -----